Support
Contact Oxally Research
Get help with video imports, transcripts, research tools, Agent Research, Token, privacy, or refunds.
Support email
For account, video research, billing, refund, or product support, contact [email protected].
Research support
For a failed import, transcript, note, map, method extraction, Agent Research request, or script rewrite, include the account email, video URL or job ID, the feature you used, and the approximate time of the request. Do not send passwords or payment card details.
Billing and refunds
For Token or billing questions, include your account email, purchase date, Paddle receipt or transaction reference, and a short explanation of the issue. Refund requests are handled under the Refund Policy.
Privacy requests
For privacy or data requests, contact [email protected] from the email address associated with your Oxally account where possible.
Response time
We aim to review support requests within a reasonable time. Response times may vary during early access and verification periods.